This policy explains subscription cancellations and refunds for the Innsolver Service.
1. Subscriptions
- Subscriptions are billed in advance for the chosen period (monthly/yearly).
- You can cancel anytime; your plan remains active until the end of the paid period and does not auto-renew after cancellation.
2. Refunds
- Subscription fees are generally non-refundable once the billing period has begun, except where required by law.
- If you were charged in error or experienced a verified service failure, contact us within 7 days for review; approved refunds are returned to the original payment method within 5–10 business days.
- Setup, onboarding, customisation and per-use charges (e.g., KYC verifications, SMS) are non-refundable once delivered/consumed.
3. Guest Booking Payments
Payments guests make on a hotel's booking website are between the guest and that hotel. Refunds for room bookings, food orders or services are governed by the individual hotel's policy, not by us.
4. How to Cancel or Request a Refund
📧 info@innsolver.com · 📞 +91 73187 77581 / +91 70980 27801. Please include your account/business name and reason.
This document is a general template. Please have it reviewed by a qualified legal advisor for your specific business before relying on it.
